HELP & SUPPORT

Frequently Asked Questions

Are the pieces ready to ship?

Our current collection focuses on ready-to-ship pieces. Availability is shown on each product page.

How should I care for my jewellery?

Store your piece dry in its pouch, avoid direct contact with water, fragrance and lotions, and wipe gently with a soft dry cloth after wear.

When will my order arrive?

Delivery options and destination-specific estimates are shown at checkout.

How do I get help with an order?

Use the Contact AuraZ page and include your order number.