Return and refunds

At AuraZ, we take pride in the craftsmanship of our fine jewelry. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• Items must be returned within 14 days of delivery.

• Jewelry must be in its original, unworn condition with all security tags and original packaging intact.

• Custom-made or personalized pieces (including engravings) are final sale and cannot be returned.

The Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days.

Exchanges We only replace items if they are defective or damaged upon arrival. Please contact our concierge at [Insert Email] for assistance.