Privacy Policy

Privacy Policy

Last updated: May 2026

At Auraz (auraz.co.in), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

  • Personal details — Name, email address, phone number, shipping and billing address when you place an order.
  • Personalisation data — Names, initials, or custom text you provide for your jewellery order.
  • Payment information — Processed securely through Razorpay. We do not store card details on our servers.
  • Device and usage data — Browser type, IP address, pages visited, collected automatically via cookies.

2. How We Use Your Information

  • To process and fulfil your orders
  • To communicate about your order status and delivery
  • To personalise your jewellery as requested
  • To send promotional emails only if you opt in
  • To improve our website and services

3. Sharing Your Information

We do not sell your personal data. We share information only with trusted partners required to operate our services — including shipping partners and payment processors (Razorpay). All partners are bound by confidentiality agreements.

4. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features may not function correctly.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations, typically 3 years from your last transaction.

6. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at mohit.parmar110@gmail.com.

7. Security

We use industry-standard SSL encryption and secure payment processing via Razorpay. However, no method of transmission over the internet is 100% secure.

8. Contact Us

For any privacy-related queries:
Email: mohit.parmar110@gmail.com
WhatsApp: +91 93728 57140
Website: auraz.co.in