Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn't right, here's how we handle it.

Returns
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, email us at [your email] with your order number and reason for return.

Non-Returnable Items
The following cannot be returned:

• Items marked as final sale
• Customised or personalised orders
• Items damaged due to misuse

Refunds
Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges
We only replace items if they are defective or damaged on arrival. Contact us within 48 hours of delivery with photo evidence.

Shipping Costs
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Late or Missing Refunds
If you haven't received your refund after 7 business days, please check with your bank, then contact us at aurazlifestyle@gmail.com